Privacy Policy and Cookie Statement

ReBloom Care B.V. Privacy Statement and Cookie Statement

ReBloom Care B.V. considers your privacy very important. We will therefore process and use your data in a secure manner, fully in accordance with the General Data Protection Regulation. In this privacy statement, we explain to you what data we collect from you and why we do this. You can also read in this statement what your rights are with regard to this processing. For questions about your privacy, you can contact us via contact@rebloomcare.com

1. Who we are
2. What data do we use?
3. How do we obtain this data?
4. What rights do you have regarding this data?
5. Who receives your data?
6. Concluding remarks
   

Article 1. Who we are

ReBloom Care B.V., located at (1191TG) Ouderkerk aan de Amstel at Kemphaan 18. We are registered in the Commercial Register of the Chamber of Commerce under number 97124443. We are the controller of your personal data.

Article 2. What data do we use?

Here you can find an overview of the data we process from you, why we do this, what legal basis we have to process this data from you, and how long we will store this data.

We process your name, billing address, delivery address, email, financial data, and other data necessary to optimally provide our services to you. This may include your Instagram account if you send us a direct message regarding your order. In the case of a business purchase, we also process your company data and VAT number. We use this data to make you a satisfied customer during the term of our agreement. We store this data for up to 7 years after your last order.

For invoicing and financial administration, we process your (company) name with any associated Chamber of Commerce details and VAT number, billing address, email, customer number, payment details, and outstanding balance. Without this data, we cannot process your payment. According to a legal obligation of the Tax Authorities, we must store this data for 7 years. After this period, we will delete or anonymize this data from you.

Should you unfortunately have a complaint about our services, we will process your name, email, order number, and the content of and communication regarding this complaint to find the best possible solution for you. We use this data for optimal performance of the agreement. We will delete data relating to complaints 1 year after settlement.

We have a commercial interest in using some of your personal data for marketing purposes. We process your name and email for direct marketing. We will delete this data as soon as you unsubscribe from our newsletter. You can do this at the bottom of every sent newsletter.

To enable and optimize this website, we use analytics and retargeting services. These services use cookies. You can read more about the cookies we use and what personal data is processed with them in our cookie statement.

When you wish to contact us via the website, we ask for your name and email. By submitting the contact form, this data becomes visible to us. We delete the data from a submitted contact form once the contact query has been completed, unless an agreement results from it.

To enable reviews of our services, we process the content of your message with your name if desired. By posting your message, this data becomes visible to us. We may publish reviews about our services on our website and social media channels for commercial reasons. We delete them as soon as they are no longer representative of our services or you request their removal.

When you choose to create an account, we process a password for your personal account. We store this password encrypted in combination with your email address and/or username. We do this to prevent security fraud. In addition, in your account, we process the data you enter yourself to make any subsequent orders easier. We store this account data until you delete your account. You can do this at any time in your personal environment.

When you provide us with data via a form on Instagram or Facebook (for example, to receive free samples or to sign up for our newsletter), we receive this data directly from Meta. We use this data exclusively for the purpose for which you provided it, such as sending information or making contact. Meta (Facebook/Instagram) is also a data controller itself. You can find more information about how Meta processes your data in their privacy policy.

Article 3 How do we obtain this data?

We have obtained the above data from you as a customer, contact person, or website visitor, because you provided this data to us. In addition, it is possible that we obtain your data when a gift (voucher) is sent to you.

We make every effort to ensure that data about minors is only collected with parental consent. If you believe that we have collected personal data from a minor without such consent, please contact us.

Article 4 What rights do you have regarding this data?

The General Data Protection Regulation has given you several rights regarding the personal data that you have us process.

1. Access - You can at any time request to view your data from us.
2. Rectification - If, based on inspection, you wish to have your data adjusted, corrected, supplemented, shielded, or deleted, you can submit a request for this. You can also adjust some data yourself in your personal account.
3. Objection - You can object to the processing of your data based on a legitimate interest.
4. Data Portability - Should you wish to transfer your data to another provider, we will provide your data in a structured and commonly used format that can be opened by common digital systems.
5. Withdrawal - When we have processed data based on your explicit consent, you have the right to withdraw this consent. This may affect the services we can provide to you.

To exercise your rights, you can send a request, accompanied by a copy of your identity document (with redacted BSN and passport photo), to contact@rebloomcare.com. We will assess your request as quickly as possible. If we cannot comply with your request, we will let you know why we are rejecting your request.

Article 5 Who receives your data?

We will not provide your data to third parties, unless this is necessary for business operations or required by a legal obligation. Your data may be passed on to processors and parties involved in the execution of our agreement for the performance of the agreement. We conclude processing agreements with these third parties to optimally protect your privacy. We will not sell your data to third parties.

When we process your data outside the EEA, we will take appropriate (security) measures.

Article 6 Final provisions

We advise you to consult this privacy statement regularly, as we may make changes to the policy. If you have any questions about this statement or how we use your data, you can send an email to contact@rebloomcare.com. If you have a complaint about how we handle your data, you can also let us know. In addition, you can contact the Dutch Data Protection Authority.

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